Office Policies

Lab Tests, Scans (CT/MRI/DEXA), Mammograms, Ultrasounds, etc. 

For radiology scheduling, you will receive a copy of the order form that was faxed to the facility where you will have your test done.

Please call the number provided on the order form to schedule your appointment (**exception**if you have HMO insurance, you will be contacted with scheduling information upon approval from your medical group).

For all urgent scheduling, the Medical Assistant will arrange the appointment within 24 hours and you will be notified by telephone of the appointment specifics and physician instructions.

For abnormal results the Medical Assistant or Doctor will contact you as soon as possible. For all normal results please allow seven to ten days for notification of the results.

No Show / Cancellation Policy 

For any notice of intention to cancel or change an assigned appointment, a 12 hours notice is required.

Our office confirms appointments on the business day prior to the scheduled appointment. The 12 hour notice of cancellation policy is to ensure that the allotted time can be utilized by another patient.

A $50.00 MISSED APPOINTMENT FEE may be charged for failure to provide at least 12 hours notification of cancellation (except in the event of an emergency).

If you are late for the scheduled appointment, it will be determined if we can still accommodate the visit based on the schedule. If unable to do so, we will need to reschedule your appointment to another day.

Prescription Refills 

To expedite your refill requests you must contact your pharmacy to request the refill at least 72 hours prior to being out of medication. Your pharmacy will contact our office on our behalf for approvals for refills on your medications. Phoning your pharmacy several days in advance is the fastest way to get your prescription medication refilled. If you require a written prescription, please call our office one week before you need your refill.

Narcotic Prescriptions

Regulations regarding narcotic prescriptions are very strict. You must have a pain contract signed before being able to receive a narcotic prescription. This is usually given out for you to sign during an office visit
Narcotic prescriptions can only be filled by taking the signed prescription from our office to the pharmacy. You will need an appointment with a Physician, Nurse Practitioner or a nurse visit with a medical assistant in order to receive a narcotic prescription. If you lose your prescription or lose your medication before your next refill is due you will not be able to receive an early refill.

Telephone Calls / Messages  

Telephone messages are answered in the order they are received, unless there are pending emergent messages.